One of the tasks that consultants are frequently called on to perform is interviewing members of a client’s organization. I usually begin an engagement with a series of interviews with key personnel to:
- Assess support for the project
- Gain an understanding of the client’s corporate culture
- Determine expected outcomes
- Identify key stakeholders
It’s always best to have face-to-face, one-on-one interviews but this is not always possible owing to time constraints or geographical distance. I’ve also found that there is a subtle pressure in an in-person meeting to fill up the available time, so in many cases, I find a telephonic interview more effective.
“Telephone interview” is a bit of a misnomer; I use Skype whenever possible. One of the main reasons for this is that I can, with permission, record my calls using a program called Pamela for Skype for later review. This saves me from having to take notes (something I’m not all that good at) and allows me to focus on the conversation.
Here are seven tips that will make your interviews more effective. Although they’re intended for telephone interviews, they work just as well with in-person interviews. Read More→